Shipping policy

Here are all your complete, legally compliant store policies written in English, customized with your company address (Samora Solutions, LLC), email address, and 9–16 day shipping timeline.

1. Shipping Policy

At Nutripup, we aim to provide you with a smooth and reliable delivery experience. Below are the terms and conditions that constitute our Shipping Policy:

  • Processing Time: All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

  • Estimated Shipping Time: Standard shipping takes approximately 5 to 10 business days from the dispatch date. (Please note that delivery times may vary slightly due to customs clearance or local postal service delays).

  • Order Tracking: Once your order has shipped, you will receive an email confirmation containing a tracking number so you can monitor your shipment status at any time.

  • Customs, Duties, and Taxes: Nutripup is not responsible for any customs fees, import duties, or taxes applied by your local authorities. All charges imposed during or after shipping are the sole responsibility of the customer.

  • Shipping Address Accuracy: Please double-check your shipping address during checkout. We are not responsible for packages delivered to incorrect addresses provided by the buyer.

  • Customer Support: If you have questions regarding your shipment or have not received your package within the expected timeframe, please contact us at support@trynutripup.com.

2. Refund and Return Policy

We want you and your pet to be 100% satisfied with your purchase.

  • Return Window: You have 30 days from the date of delivery to request a return.

  • Product Eligibility: To be eligible for a return, item(s) must be unused, in their original packaging, and in the same condition as received. Due to safety and hygiene standards, opened or partially consumed pet supplement containers cannot be returned unless defective.

  • How to Initiate a Return: Contact our support team at support@trynutripup.com with your order number to receive return authorization and shipping instructions.

  • Return Shipping Costs: Customers are responsible for paying their own return shipping costs unless the product arrived damaged, defective, or incorrect.

  • Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 7 business days.

  • Damaged or Defective Items: Please inspect your order upon arrival and contact us immediately at support@trynutripup.com if an item is damaged, defective, or wrong so we can evaluate the issue and replace it promptly.

3. Terms of Service

By visiting our site and/or purchasing from us, you engage in our Service and agree to be bound by the following terms and conditions:

  • General Conditions: We reserve the right to refuse service to anyone for any reason at any time.

  • Products and Pricing: Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice.

  • Accuracy of Billing Information: You agree to provide current, complete, and accurate purchase, billing, and account information for all orders made at our store.

  • Governing Law: These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the State of Delaware, United States.

4. Contact Information / Legal Notice

For questions about our Terms of Service or Store Policies, please contact us at:

  • Brand Name: Nutripup

  • Company Name: Samora Solutions, LLC

  • Customer Support Email: support@trynutripup.com

  • Physical Business Address:

    131 Continental Dr Suite 305

    Newark, DE 19713

    United States